Refunds & Returns Policy

CupidsFun Terms & Conditions including our Returns & Refund Policy

CupidsFun.co.uk hope that you love and enjoy your purchase(s), however, if you wish to return your order you can do so with our satisfaction guarantee.

Faulty or inaccurate goods
Faulty or inaccurate goods should be reported to CupidsFun.co.uk Customer Service Department ASAP (email address on website). *However, we do give 30 days to inform us for a full refund or an exchange. Please assess the product before use.

CupidsFun.co.uk offers a 30 days replacement policy on all faulty products. Please create a full description of the fault and return the item in its original box for a full refund or replacement. Please clean items before returning.

All returned products will be tested and returned to you at your expense if they are found to be in working order.

CupidsFun.co.uk will offer a full refund*, less postage costs, within 14 days – with no questions asked! If you wish to exchange the goods ordered for any reason, you can do so within 30 days of receipt.
*Please note that we cannot exchange or refund unwanted items if the product has been used or the original packaging/seal has been broken. *All goods requiring a return or exchange should not be subjected to mis-use, be abused, dropped or accidently damaged.

Cancellations
You have the right to cancel your order within 7 days for a refund. However, if your parcel has already been dispatched you will be charged for the cost of Shipping/Posting and a refund will not be made until the parcel has been returned back to us. We work on a same day dispatch procedure so to avoid the postage charge and delayed refund you should inform us on the same day that the order is made.

Lingerie and clothing Unfortunately, due to Hygeine, we cannot and will not accept any returns of underwear Garments at this time. Any Underwear returned to us, will be returned back to you at your expense.

Returning DVDS
If the DVD Seal has been broken or removed, we cannot accept them as returns as stated in the EC Distant Selling Regulations.

Refunds CupidsFun.co.uk will not issue a refund until we receive the goods in question. The European Consumer Protection (Distance Selling) Regulations 2000 require us to say that your money will be returned to you within 30 days of cancellation. CupidsFun.co.uk will endevour to refund you within 14 days.

How to return an item Please ensure that you wrap the item securely when returning to us. You will need to make a note and enclose it with the item notifying us of your details, order number and reason for the return. Please state whether you would like a refund or an exchange.

We recommend sending the goods back to us via recorded delivery as CupidsFun.co.uk will not be held responsible for any parcels lost in the post on their way back to us. All Postage costs of unwanted goods are down to you the customer.

Please email Our Returns Department at Returns@CupidsFun.co.uk with a short note for the reason you wish to return the item, who will then inform you of our returns address.

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If you have a comment, please email us at customerservice@cupidsfun.co.uk

Thank you for all your help, really appreciate it, great Products, Fab Prices, Just Brilliant!!!

omg... I have recently bought the Mini Naughty Rabbit... and I want to let all you Girls know, it's a Handbag essential!!!! wow... it might be mini.. be its almighty!!! I would recommend this to any Girl that wants quick guaranteed satisfaction with convenience!!!! S. Manion - Manchester

I would just like to say thank you for the discreet service I received from yourselves. I received my Items this morning. Excellent. Well Packaged, Very Discreet. Excellent Products. Thank you. D - Leeds

Lovely Looking Excellent website and very easy to use, well priced and fast delivery. Very happy, Will be back again!

I would just like to say what a great site for newcomers like me - I can shop with confidence, I even like the 'Quick Hide' that follows you through every page. Great Idea. Happy with my products. Thank You.

Very competitively priced when compared to the High Street Stores like Ann Summers. How do you do it? K - Manchester

I received my order I placed on 1st May 2008 today 3rd May 2008! How Quick!!!! Excellent Products, better than I thought, Discreet Packaging... Brilliant... Superb! Really Happy. I am definately coming Back. Thank you Cupidsfun! Dianne - Manchester.